FAQ

1. Q: what is the difference between baby alpaca and adult alpaca?

A: The difference between baby and adult alpaca, as their names implie, is that baby alpacas furs are softer than adult alpaca, the reason for this is that baby alpacas have never been sheered before; therefore its pelt is softer and thinner, on the other hand, adult alpaca have gone through the sheereding process, many times therefore the pelt is much thicker, nevertheless still very soft and warmth, also they are prefer by alpaca rugs handcrafters since they are easier to work on. Baby alpacas are more expensive not only because of the much softer feel but also, because of the scarceness of them.

2. Q: What payment methods do you accept?

A: We accept all mayor credit card payments, trough our web site or by phone. Also pay pal account, money orders and personal, corporate and cashiers checks. Send all checks to 4402 sw 160 ave suite 910, hollywood, FL, 33027. Please send us the item's SKU # , telephone number where you can be reach and shipping address, if different from the one appearing on the check. Checks have to be in exact amount of the total purchase amount, otherwise we will not able to process your order. Also all checks have to clear before any orders are process.

3. Q : How do I care about my alpaca rugs and bedspreads?

A: Alpaca rugs are easy to mantain. For dusting off, just shake or vacuum thoroughly. For stains, try absorbing most of the liquid with a dry cloth or sponge, then with a waterless cleaning solution try to clean satin , if it persists try using a light solution of detergent and water, rub over spot trying not to get the skin wet, repeat until spots disappears.

4. Q : What are your shipping policies?

A: Shipping fees are included in the item price, this only applies for domestic orders. It take from 2 to 4 weeks for most products ship inside the USA. Each shipping time will be provided on the item detail listingt. We also ship world wide, so for international shipping times and rates please contact us.